Computer hacking?

I have a paronoid salesman in Chicago with a brand new Dell laptop - with wireless %26 bluetooth - he insists that despite a WPA and security software that as soon as he turned on his NEW laptop he was INSTANTLY hacked...how likely does anyone think this this is? In addtion, Geek Squad has sold him $600 worth of software and told him that he needs a hard switch to turn off the ports on his computer. (he has already disabled everything on his own) I think he is just a paranoid, but I am looking for a true computer wiz to tell me what they think!

Computer hacking?house call

unless someone knew his ip address or backdoored him or started seeing weird popups on his screen randomly, I would say paranoid...

unless you take a look at it yourself....

can't really tell..

Computer hacking?matchless

WPA2 is the latest and greatest and it is free. Give him this link and tell him to save his money
Some experts agree now that wpa takes less time to crack than traditional wep - however this SOLELY depends the cryptographic strength of the wireless network (aka pass phrase.)

If he is medium paranoid, I suggest he use the maximum number of characters available for the WPA2 Enterprise AES+tkip key, using non-standard characters, and change the key every 3 days.